Elephone streamlines inventory management with the help of Lightspeed
Established in 2016, Elephone specialises in electronic repairs. Founders Vincent and Monica met while working at a mobile phone repairs store and decided to start their own store where all repairs would be transparent and out in the open.
Business Type:
Electronics
Products:
Lightspeed Retail
Location:
Melbourne, Australia
Challenge
Elephone struggled with their old POS system because it didn’t give them the ability to effectively manage their inventory. Elephone already had an existing POS that they had been using for a couple of years. However, the system had plenty of flaws, including limited inventory functionalities where they had to manually enter stock numbers. As the business grew, the team knew they needed a solution with strong inventory management capabilities.
Solution
The team at Elephone knew they had to start looking for a better solution to manage their stock and business. Elephone started to look for a new POS system that could help with their growing business needs and Lightspeed stood out as the best POS for them. While its price point was higher than their old system, the team chose to move forward because Lightspeed had all the features they were after.
Easy setup
Adela Shen, Systems Manager at Elphone, was in charge of getting Lightspeed set up across all nine stores and said the process was simple and self-explanatory. Plus, the Lightspeed Support team members were always there if she got stuck; she would just send them a message and someone would immediately help her through any issues. According to Shen, migrating their existing inventory into the Lightspeed platform was a smooth experience.
Results
Elephone has its warehouse as an outlet so the warehouse can transfer stock to its multiple stores. With Lightspeed's robust inventory management features, the Elephone staff can now place orders with just a click of a button. This is a huge time saver for both the stores and the warehouse. Shen is also a fan of the API access, which enables the team to get their prices on their website. This means customers can get quotes instantly, rather than having to call the store.
Being able to just click a button and then all the Reorder Points are set up and the order gets sent to the warehouse to create… it saves so much time for the stores and for the warehouse. It is a huge game-changer.
Adela Shen, Systems Manager