12 Tips of Christmas: Beauty Pod

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Beauty Pod is a boutique beauty and skin therapy located in the picturesque villa suburb of Mount Eden. Their intimate treatment rooms paired with an incredibly welcoming staff, truly provides for an experience that is as inviting as it’s addictive.

As the Christmas season rolls around, the team are busy getting organised. Justin from Beauty Pod shared with us how the team gets ready for the Holiday Season.

Xmas Tip #8:
“Book your regulars well in advance.”

To avoid disappointment for customers and to ensure therapists Adrienne and Chloe are efficiently booked, bookings are taken as early as August for the month of December.

Justin also recommends making sure the pre-ordering is done well in advance, especially for limited edition Christmas items that many cosmetic brands release annually. The exclusivity and easiness of these limited edition items and packs make for ideal gifts, have them pre-wrapped at the counter to throw in as an add on as customers check out. Similarly, gift vouchers are an invaluable gift idea during the Christmas season. Not only do they make for easy yet special gifts, but as the recipients bring in their vouchers they also ensure that the team stay busy during the quieter months of January and February.

However, Justin’s number one tip for the Christmas season is to remember, thank and reward your most valuable clients. Whether they are VIPs, big spenders, vocal people in the community, or just your favourite regulars, a gift on their last booking before Christmas is a sure way to ensure their return in the New Year. For the team at Beauty Pod, the gift of choice is usually something sourced from outside the store and comes with a personalised hand written note, making it that much more special for the client. Vend’s reporting features help greatly with making this initiative a smooth process: being able to quickly see live reports on customer histories makes identifying the big spenders and regulars easy.

Beauty Pod

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About Simon Pound

Simon Pound is a retailer that also looks after brand & communications at Vend, a point-of-sale, inventory, and customer loyalty software that helps over 15,000 stores manage and grow their business. Stories from his label can he found here. Connect with Simon on Google+.

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