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Customer Experience Archive

10 Examples of Good Customer Service in Retail (and How to Apply Them to Your Stores)

Customer Experience Francesca Nicasio • January 11, 2021 •
Quick take: Good customer service means meeting your customers’ needs in a timely, efficient, and pleasant way. In …

10 Holiday Tips to Attract and Convert Last-Minute Shoppers

Customer Experience , Retail Tips & Trends Francesca Nicasio • December 8, 2020 •
The holiday shopping season is definitely in full swing, with just weeks to go before Christmas day. And …

How One Retailer Brings People Together Through Fun and Games

Customer Experience Francesca Nicasio • December 2, 2020 •
We’ve heard our fair share of interesting retail tales, but 401 Games has one of the most memorable …

How This Retailer Keeps 3 Fashion Stores in Check with Vend

Customer Experience , Success Stories Francesca Nicasio • November 18, 2020 •
Zoe Neuner began her business career at the intrepid age of 20 and now runs three fashion and …

How Floorplay Socks Quickly Increased Its Profits and Store Count: Lessons in Multi-Store Growth

Customer Experience , Inventory Management , Retail Tips & Trends , Success Stories Francesca Nicasio • October 27, 2020 •
This week, we’re putting the spotlight on Floorplay Socks, one of Canada’s best specialty stores for socks. With …

How WORLD Juggles Inventory and Operations While Running 4 Vibrant Locations

Customer Experience , Success Stories , Technology & Omnichannel Francesca Nicasio • October 7, 2020 •
One of the biggest challenges with running a multi-store retail business is creating a cohesive experience across all …

Customer Appreciation Day: 9 Ideas to Show Shoppers How Much You Value Them

Customer Experience , Sales & Marketing Francesca Nicasio • June 16, 2020 •
This is a post by Cara Wood and Francesca Nicasio. Customers: where would we be without them, right? …

Retail Spring: How to Implement Contactless Shopping (and How Vend Can Help)

Coronavirus Resources , Customer Experience , Retail Tips & Trends Francesca Nicasio • June 11, 2020 •
“Contactless shopping” is a term that’s been making waves in the retail industry, and for good reason: COVID-19 …

Customer Retention Strategies for Retailers: 7 Ways to Boost Repeat Sales and Loyalty

Customer Experience , Sales & Marketing Francesca Nicasio • May 25, 2020 •
This is a post by Alexandra Sheehan and Francesca Nicasio Editor’s note: This post has been updated to …

Buy the Book: Part 2 – Keep Calm and Curate

Customer Experience , Survivor's Guide to the Retail Apocalypse Vaughan • February 27, 2020 •
Continuing our book tour of sorts we meet ruthless curators who keep calm and carry on in the …
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