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Customer Experience Archive
Quick take: Good customer service means meeting your customers’ needs in a timely, efficient, and pleasant way. In …
The holiday shopping season is definitely in full swing, with just weeks to go before Christmas day. And …
We’ve heard our fair share of interesting retail tales, but 401 Games has one of the most memorable …
Zoe Neuner began her business career at the intrepid age of 20 and now runs three fashion and …
This week, we’re putting the spotlight on Floorplay Socks, one of Canada’s best specialty stores for socks. With …
One of the biggest challenges with running a multi-store retail business is creating a cohesive experience across all …
This is a post by Cara Wood and Francesca Nicasio. Customers: where would we be without them, right? …
“Contactless shopping” is a term that’s been making waves in the retail industry, and for good reason: COVID-19 …
This is a post by Alexandra Sheehan and Francesca Nicasio Editor’s note: This post has been updated to …
Continuing our book tour of sorts we meet ruthless curators who keep calm and carry on in the …