Tired of being shouted at? We’d imagine you’ve experienced this once or twice if you’ve had to deal with a difficult customer....
Type above and press Enter to search. Press Esc to cancel.
Customer Experience
Customer service, etc.
Summer is on the horizon. It’s time to start thinking about how you can make your restaurant warm-weather ready. According to Big...
Bad reviews can make or break your business. Whether you like it or not, you’re going to receive a negative review at some point...
Online customer service can make or break your business. There are now an infinite number of sources for customer opinions that have...
A restaurant experience is as much about the customer service as it is about the food. You could serve the finest dishes, but if the...
Have you ever heard the term ‘customer-centricity’? Customer-centricity means putting your customers first and anticipating what...
Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar...
In-store retail events are an excellent way to build a community around your business, engage with customers, create brand evangelists...
A customer loyalty programme is a marketing strategy that helps brands retain customers, and encourage them to spend, or engage more...
Your customers are the heart and soul of your business. And, you’ll likely want to keep them around. While it’s always important...
I distinctly recall a moment about a year ago. I was with some friends in Denver’s Cherry Creek neighbourhood, an area known for...
Here at Lightspeed, we’re all about the industry. We love everything hospitality brings to the table. We know and celebrate the diverse...
Beers is one of the world’s most popular beverages. While it’s a staple of any drinks menu, you may be wondering how you can take...
As a retailer, you know just how important good reviews are. From feedback on social media to reviews on your site, good ratings help...
A huge amount of retail sales appear online these days. Whether you’re building an eCommerce business or a webshop to supplement...
How can modern restaurants set themselves apart in a world saturated with dining choices? A good place to start is the guest journey....
Aside from your eCommerce site’s overall design, professional-looking product photography will influence whether or not people decide...
Sitting in a beer garden on a sunny summer’s day is a simple pleasure that we’ve missed out on over the past year. If you’re...
Every customer has their own preferences. These can vary according to each type of dining establishment, from fast food to fine dining...
The pop-up shop is no longer just a retail trend. It has become a staple part of many a retail strategy. From new brands looking to...
When people think of retail loyalty programs, they often think of old stamp cards lying somewhere at the bottom of their wallet. Thankfully,...
Browse more topics
News you care about. Tips you can use.
News you care about.
Everything your business needs to grow, delivered straight to your inbox.