Vend’s 2016 Holiday Retail Boot Camp Day 6: Take Care of Your Staff

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Managing your staff during the holidays can be trickier than normal. You likely have additional seasonal employees, a busier store than usual, and a laundry list of time-off requests. Here are five things we recommend retailers do to help manage staff during the holidays.

SCHEDULE.

This one is big. Do it as soon as possible. Make sure you have everyone’s time-off requests so you can plan for extra coverage at peak hours.

Don’t forget to schedule staff breaks. It’s easy to get caught up with customers — and before you know it, no one’s eaten lunch!

It’s also likely you’ll be extending your opening hours, so a roster that ensures your staff stay fresh is important. Customers will often stay in your store until the last minute, so see to it that you’ve scheduled enough time after your doors are closed to do a proper clean before the next day.

HOST A PRE-HOLIDAY STAFF MEETING.

Make sure your staff are prepared on product knowledge, store policies, and POS operations. Host an up-selling workshop, and ask your team to share their favorite product pairings and add-ons. Make the meeting fun and festive to get your team excited to hit the sales floor!

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SET UP A DAILY COMMS SHEET.

You’ll be busy chatting with customers and manning the cash desk as shifts rotate, so put up a daily comms sheet in the backroom to let your staff know as soon as they come in about any special updates, store goals, shift schedules, break times, and coverage zones.

RUN CONTESTS.

Consider weekly contests with your team to boost their sales targets or customer info capture. This will help keep them motivated to go the extra mile.

Vend pro tip: Use Vend’s intuitive reporting to help assess which products could use some love on the sales floor.

TREAT YOUR TEAM.

Small treats like afternoon snacks or late night pizza go a long way toward keeping your staff happy and energized during the busiest time of year. If your team is in the holiday spirit, they’ll pass that onto your customers.

See: Day 7.

About Nikki Michaels

Nikki is Vend's content and copy wizard. American-born and Auckland-based, she's into reading (a lot), writing (obviously), and travelling (always).

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