Who: MVC Shops
Where: South Africa
Why do you love your POS (aside from the good looks and charm, of course)?
Vend is very awesome. I implemented it in two of our shops in Johannesburg, South Africa. I was using another POS written locally. When the owner of that POS phoned me to ask why we cancelled our monthly license, I told him I’m using Vend. He said I should be careful with support. I replied,“Yeah right! Vend support kills yours and they’re 14,000km away, dude.”
The people I trained in our shops love it and they have very limited computer experience but had no trouble learning it. They were selling and ordering stock and doing register closures with a maximum of one hour training.
Unless you are using a cloud based POS you are in the dark. The store owners using Vend can hop on from anywhere in the world and check the performance of each store in the group. One can obtain reports on Vend sales down to a granular level.
What advice would you give other retailers?
Spend a lot of time training your staff about up-selling and cross-selling. If a customer comes in to buy jeans, they need the latest top to go with it. In our case selling car washing products, if a customer buys High Foam Shampoo, they might also need car polish, a tyre shine, and so on.
And lastly, got any insider tips for new Vend users?
When you create your URL address remember this is the name for your group, not your individual shop. You may have one shop now but you will likely expand soon. Think big!
Think you have what it takes to be our next Vender of the Week? Get in touch at email@example.com! ^Grace
About Grace O'Hara
Grace is a Marketing Assistant at Vend and helps make cool things happen behind the scenes. She enjoys talking to incredible Vend retailers from around the world and making the world a better place with her side projects. You can get in touch with Grace by email or connect with her on Google+.