Where: Toowoomba, Australia
Why we love Luminosa:
Ellie is truly a one-of-a-kind young thing. Driven by passion and the experience of sharing, she recently created a home for her craft – Luminosa. Ellie uses her talents in health and beauty to not only run a thriving business, but also as a way of giving back to her local community. We caught up with her to find out more about how she got started, and the amazing things she’s accomplished so far.
Can you tell us a little bit about how you got started and what you’re all about?
I have always been a bit of a business entrepreneur even as a kid I would try and snag money out of my family members after setting up a cafe in my kitchen and charging them for their morning coffees and toast. I did own a real cafe for a while but then I found my passion for beauty. I specialize in spray tanning and make up and I absolutely LOVE that I can help make people feel amazing and I can also use my skills to give back to the community through volunteering programs that are associated with the beauty industry. I have met some amazing people and had some great opportunities and my little business just keeps growing.
What brought you to Vend and how’ve you found it?
I discovered Vend whilst training in Brisbane and a little cafe there was popping my transaction through on an iPad – I was intrigued and asked about it. It took me a while to take the plunge as I am terrified of technology and thought it would be really hard after doing everything by hand with a good old pen and paper! But I was so surprised, Vend is so user friendly and the support is absolutely AMAZING. The guys at Vend have been amazing in training me to correctly use my new POS and are always willing to help if I ever have any questions no matter how silly they may seem. I’d probably go as far as saying [Vend has the] best customer support ever and coming from me thats saying something!
Do you have a your favorite feature?
Um EVERYTHING!!! I was doing everything by hand before so writing receipts manually and counting cash and cross checking against my diary would take me hours each week, plus I had no idea of stock levels or mark ups. My business was a mess before Vend – its definitely changed my business for the better and my life for that matter. Timely is another system that has changed my life and also why I signed up for Vend – I saw on the Timely website that they work perfectly together.
Where does your passion come from for what you do?
My passion comes from making people feel great about themselves I love that my skills can be used in such a positive way. My job doesn’t feel like a job I absolutely love coming to work every day it really is like a dream job. I get to play with pretty things all day. I have had some amazing opportunities and achievements in 2 years of owning a salon and I love that I get to learn new things and meet new people everyday. I run workshops teaching people make up tips and tricks and also offer make up lessons. I know that I am guilty of some serious make up faux pas in the past so I love sharing my knowledge. I also know the power make up can play and that is why I also got involved with Look Good Feel Better – its a little way for me to use my skills to give back to those that really need it. Look Good, Feel Better for those that don’t know is a non medical, brand neutral, free community service program dedicated to teaching cancer patients how to manage the appearance related side effects caused by cancer treatment. I feel really privileged to be a part of it and to work alongside some amazing and inspiring women.
Lastly, do you have any advice for new retailers?
My advice would be that owning a business isn’t easy but by having good systems in place and having a plan it makes it a lot easier. Never stop learning, have fun, know your worth and always try and turn any negatives into positives!
– Ellie Burgoyne, Owner / The Spray Tan Queen, Luminosa
We love finding out what cool new things our amazing Vend customers are doing. Have you got a great story to share about how you use Vend? Get in touch with Grace and be our next Vender of the Week!
About Grace O'Hara
Grace is a Marketing Assistant at Vend and helps make cool things happen behind the scenes. She enjoys talking to incredible Vend retailers from around the world and making the world a better place with her side projects. You can get in touch with Grace by email or connect with her on Google+.