Who: Trees Adventure
What: An treetop ropes course company
Where: Across Australia
Can you tell us a little bit about how you got started and what you’re all about?
Trees Adventure is an Australian treetop ropes course company, a popular concept that originated in Europe. Seeing this popularity, French entrepreneurs Nicolas and Marc brought the idea to Australia in 2010 and have since expanded into five sites around the country.
What’s your local community like?
Dwellingup is a small town located 45 minutes inland from Mandurah, and about an hour and a half south of Perth. The locals are friendly and welcoming to all visitors to the area!
What brought you to Vend and how have you found it? Would you recommend Vend to retailers like you?
We didn’t have a point of sale system to begin with. We were recommended Vend, and seeing its simplicity of use and reporting, the decision was easily made!
With Vend, setting up POS systems for our sites around Australia has been made easy. We can use other stores as templates, and troubleshooting is quick as sites can communicate and help one another out. We’d definitely recommend Vend.
How did you find setup and what’s your setup like? Are you using an iPad, PC, or other device?
Each site runs Vend on iPad, so staff can walk around anywhere and still complete ticket sales. We sell tickets for our tree climbing sessions, and in a small kiosk with snacks. The internet connections at some of our sites can be pretty patchy, so with Vend being able to run offline temporarily, the sales process is still simple and smooth!
What does your passion come from for what you do?
People want adventure in their lives. They also want to create memories with people they care about. We provide the opportunity to do both! Our courses keep people safely attached so they can climb up high into the canopy and enjoy worry-free, fun time with friends and family.
Do you have any advice for retailers that you wish you’d known?
Keep it simple! This starts with a good customer experience. A positive first interaction is key for repeat business. Vend facilitates this process by tracking, managing and providing clean reporting of inventory so we can focus on keeping customers at the door, instead of tiresome paperwork. Vend is a simple solution for better business.
About Ashley Gilgrist
Ashley looks after product marketing at Vend — working hard to bring exciting product launches to retailers around the globe. When she’s not busy talking all-things-Vend, Ashley also has a love of tea, candle-crafting, binge-watching, and hiking the pointy peaks of New Zealand.