In God We Trust saves hours every week on admin thanks to Vend

Watch IN GOD WE TRUST'S story
Fashion Icon Fashion

Omnichannel Icon Omnichannel

Location US United States
Igwtlogo Rt

In God We Trust (IGWT) produces and sells impeccably tailored, ethically produced clothing and beautiful jewelry.

IGWT sells clothing and jewelry across three brick and mortar locations, numerous international stockists, and its online store.

At a Glance

Hours of admin time saved each week.

With Vend, In God We Trust has been able to:

  • Integrate seamlessly with their Shopify store.
  • Accurately manage their production schedule.
  • Easily identify sales trends.
  • Update to stylish hardware.

The Challenge

Brooklyn-based In God We Trust struggled with software that was difficult to use, reporting that took hours, and bulky outdated hardware that clashed with the aesthetic of their stores and cash wrap.

In God We Trust has been manufacturing clothes and jewelry in New York City for almost 15 years, and sells through multiple locations online and in-store.

Since inception, their beautiful products have continued to progress, but their old point of sale system was outdated and not meeting their needs. “Our old hardware looked so bad we actually starting hiding it in a suitcase,” says Operations Manager Catherine Freeman. “We knew we were in desperate need of an upgrade.”

As sales, demand, and their clientele grew, the IGWT team was ready for a solution that not only provided sleek, stylish hardware, but would also support their growth, rather than slow them down.

“We wanted a modern, minimal, and beautiful solution for inside the store, with features that could support our growth on the back end.”
Catherine Freeman, Operations Manager

The Solution

IGWT chose Vend for its seamless payment and ecommerce integrations, plus beautiful hardware options.

Previous experience with Vend meant it was on the team’s shortlist from the beginning, with its Shopify integration standing out against other options. In store, IGWT decided to use Vend on iPad with Square integrated payments and Star Micronics mPOP receipt printers and cash drawers.

Vend’s round the clock support team was initially important to help them get up setup with ease. But now they’re up and running, the team find Vend so simple they don’t need much help. As Catherine puts it, “no need for support is the best support.”

Vend’s store credit feature was also a welcome addition to the software. “It’s helpful that everything is handled in Vend so our customers don’t have to hold on to cards of receipts,” says Catherine. “It’s really easy for us to look up customer info.”

“Whether we’re looking at last year's performance to prove a hunch, or analyzing our customer database for trends, Vend’s flexible reporting system has become an integral part of our business.”
Catherine Freeman, Operations Manager

In God We Trust brings their solution together with the best in retail

The Results

Using the insights gained from Vend, IGWT has become more efficient, and more profitable.

The IGWT team makes decisions on upcoming production schedules using weekly sales reports, and design and creative decisions based on data from previous years. Using these insights they can adjust their design plans and manufacturing schedule accordingly, which ultimately helps them better manage their business.

The direct Shopify integration means IGWT can now track sales as well as the cost of goods sold and their profitability across both their ecommerce and brick and mortar operations. “Vend has made our reporting so much more efficient,” says Catherine. “It’s now incredibly easy to get the numbers we want.” Integrated payments mean they save time on every transaction as well as during the end of day closeout, and the sleek mPOP printer and cash drawer no longer needs to be hidden away.

“Vend has gotten us in the habit of looking at how we make money, where our profits and margins are coming from - it has made us better business managers, and helped us make smart, data driven decisions for our growth.”
Catherine Freeman, Operations Manager

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