Vend Onboarding & Training Services
MAXIMISE YOUR ROI
Don’t spend time troubleshooting or testing. Reach Vend’s full potential right from the start to improve your operations and bottom line.
ENJOY BESPOKE SERVICE
Let us help with the heavy lifting. We can upload your SKUs and configure products to give you the right insights, while also reducing manual labor and human error.
ACCESS EXPERT ADVICE
Training tailored to your staff and set up. Our coaches are from retail backgrounds, we’ve been in your shoes and know what works to get great results, fast.
Standard
For single-store retailers wanting a hand to set things up.
Get the advice you need to make informed decisions about your setup, so you can do it on your own with confidence.
All these great services:
- Kick-off to discuss goals and existing processes
- Tips and advice to get set up so you can do it yourself
- Quick guided tour of Vend
- 1,000 SKUs upload
- Quick data integrity check
- Wrap-up call to answer remaining questions and give final advice
Enhanced
For single-store retailers with a small team to train. (MOST POPULAR)
Save time and effort by letting us do some of the heavy lifting for you and show you how to do the rest, right first time.
Everything in Standard, plus:
- Configuration of settings, taxes and payment types
- Tips and advice on how to complete the rest of your setup
- Training on how to best use Vend for your business
- 10,000 SKUs upload
- Customer migration
- Full data integrity check
- Help with coordinating the launch of Vend
- Follow-up session 1 month after launch
Customized
For multi-store and single-store retailers with more complex operations.
Complete a fully-tailored onboarding services. We’ll do all the hard work for you and provide custom training to your team.
Everything in Enhanced, plus:
- Custom services tailored to your business
- User setup and user account creation
- Gift card balances migration
- Loyalty balances migration
- Training on how to use CSVs
- Help with the integration of your add-ons
- In-depth training of how to use Vend
Vend also offers feature training and bespoke packages
CSV TRAINING
Learn how to set up and upload CSV files in Vend so you can ensure your products are displayed correctly and you’re able to generate the inventory reports you need.
PRODUCT SETUP
If you need help with additional products, we can upload those SKUs for you and configure them perfectly for your business.
CUSTOM TRAINING
Get a customized training session on any subject pertaining to Vend. Contact us for more details.
Learn more by contacting our team
Meet the team
Our experienced team of retail experts will help you get Vend up and running in no time.
MELISSA MILEDI
Account Manager
MELODY ALAGRAA
Account Manager
KARLEEN MURRAIN
Account Manager
AJAY RAVINDRAN
Launch Specialist
JONATHAN THOMPSON
Launch Specialist
Get hands-on assistance, with a certified Vend Expert
If you’d like an extra hand, such as a person to visit you in-store to help with setting up your hardware and system, we can put you in touch with an accredited Vend Expert Partner in your area.
- Provide extensive hardware setup and system configuration - onsite if required
- Assist you with connecting Vend to other apps (i.e. Xero, Shopify, Deputy, and more)
- Develop custom integrations unique to your business
- Offer ongoing training and support for you and your staff
- Provide IT services such as Internet or telephone
Contact us and we’ll help you find the right Expert for your retail business.
