Kuwaii used Vend to double their business size in 1 year

Vend came highly recommended by a friend who ran a similar business. When Kristy checked it out, she was impressed by the system’s intuitive design and ease-of-use.

Kuwaii made the switch to Vend - and as Kristy tells it, they’ve never been happier.

The system’s ease-of-use meant that Kristy and her employees could get everything up and running quickly, and the intuitive design allowed them to start using Vend immediately and with minimal confusion.

Kristy also chose Vend for its intensive inventory management capabilities and the quick, simple nature of automating inventory procedures. So the frustrating hassle of running a business without tracking stock? Gone!

And all that manual effort the team once put into handwritten logs? A thing of the past.

Vend automated all these time-consuming back-office tasks, allowing Kristy to focus on effectively running and quickly growing her business.

Vend’s cloud-based nature also lent itself to the sustainability angle integral to Kuwaii’s brand promise. Instead of spending money on a receipt printer and generating countless paper receipts, Kuwaii walks the walk by only offering emailed receipts.

Kristy and the Kuwaii team now use Vend on iMac in their two brick and mortar locations. “This was the right setup for us,” Kristy says, “because the staff in-store have other responsibilities they need a computer for during the day.”

To complete her small-business solution, Kristy chose a custom WordPress site to manage her ecommerce, as well as PayPal, eWAY, and Afterpay for payments.

Business size doubled in 1 year, the freedom to manage operations from anywhere in the world, greater staff autonomy in daily tasks, complete control over inventory, and a deeper understanding of business analytics thanks to Vend Reporting.

“We switched to Vend just in time,” Kristy says. “Our business grew majorly after the transition!”

Because Vend is cloud-based, Kristy can access her business’s data from anywhere in the world; this has freed her from spending all her time in-store and has given her the “incredible” ability to step back from the day-to-day running of Kuwaii.

In gaining back these valuable hours, Kristy has been able to let go of the little things (admin, stock issues, staff permissions, etc.) and instead take a higher-level approach to running the business - especially now that her staff operates with greater autonomy when it comes to repairs, returns, and exchanges.

“Vend has meant the retail stores can operate freely, and I can peek in to check at any time or place that I need to,” Kristy notes.

Kristy has used Vend’s inventory management features to take complete control of her warehouse. Where once she was adrift in the sea of stock, now she’s able to order efficiently and effectively and to enjoy total peace of mind thanks to Vend’s capabilities.

She’s also used Vend Reporting to gain detailed insights into the inner workings of Kuwaii and has harnessed the program’s analytics to make better business and design decisions.

The bottom line? By taking over all that time-consuming and irritating admin and by getting Kuwaii’s inventory in order, Vend has given Kristy the time and freedom to focus on what’s important: designing her sustainability-conscious and locally made wares and growing Kuwaii into a formidable opponent of the fast-fashion titans.