Professional services

Take the guesswork out of getting started with Vend

Work with us, or one of our accredited Vend Expert Partners, to get set up right, first time. Save time, move with confidence, and get the most out of Vend right from the start.

Vend Onboarding & Training Services

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MAXIMISE YOUR ROI

Don’t spend time troubleshooting or testing. Reach Vend’s full potential right from the start to improve your operations and bottom line.

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ENJOY BESPOKE SERVICE

Let us help with the heavy lifting. We can upload your SKUs and configure products to give you the right insights, while also reducing manual labor and human error.

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ACCESS EXPERT ADVICE

Training tailored to your staff and set up. Our coaches are from retail backgrounds, we’ve been in your shoes and know what works to get great results, fast.

Services River1

Standard

For single-store retailers wanting a hand to set things up.

Get the advice you need to make informed decisions about your setup, so you can do it on your own with confidence.

All these great services:

  • Kick-off to discuss goals and existing processes
  • Tips and advice to get set up so you can do it yourself
  • Quick guided tour of Vend
  • 1,000 SKUs upload
  • Quick data integrity check
  • Wrap-up call to answer remaining questions and give final advice
Contact our team
Services River2

Enhanced

For single-store retailers with a small team to train. (MOST POPULAR)

Save time and effort by letting us do some of the heavy lifting for you and show you how to do the rest, right first time.

Everything in Standard, plus:

  • Configuration of settings, taxes and payment types
  • Tips and advice on how to complete the rest of your setup
  • Training on how to best use Vend for your business
  • 10,000 SKUs upload
  • Customer migration
  • Full data integrity check
  • Help with coordinating the launch of Vend
  • Follow-up session 1 month after launch
Contact our team
Services River3

Customized

For multi-store and single-store retailers with more complex operations.

Complete a fully-tailored onboarding services. We’ll do all the hard work for you and provide custom training to your team.

Everything in Enhanced, plus:

  • Custom services tailored to your business
  • User setup and user account creation
  • Gift card balances migration
  • Loyalty balances migration
  • Training on how to use CSVs
  • Help with the integration of your add-ons
  • In-depth training of how to use Vend
Contact our team

Vend also offers feature training and bespoke packages

CSV TRAINING

Learn how to set up and upload CSV files in Vend so you can ensure your products are displayed correctly and you’re able to generate the inventory reports you need.

PRODUCT SETUP

If you need help with additional products, we can upload those SKUs for you and configure them perfectly for your business.

CUSTOM TRAINING

Get a customized training session on any subject pertaining to Vend. Contact us for more details.

Learn more by contacting our team

Meet the team

Our experienced team of retail experts will help you get Vend up and running in no time.

Melissa miledi

MELISSA MILEDI

Account Manager

Melody

MELODY ALAGRAA

Account Manager

Karleen murrain

KARLEEN MURRAIN

Account Manager

Ajay

AJAY RAVINDRAN

Launch Specialist

Johnny

JONATHAN THOMPSON

Launch Specialist

Vend expert

Get hands-on assistance, with a certified Vend Expert

If you’d like an extra hand, such as a person to visit you in-store to help with setting up your hardware and system, we can put you in touch with an accredited Vend Expert Partner in your area.

  • Provide extensive hardware setup and system configuration - onsite if required
  • Assist you with connecting Vend to other apps (i.e. Xero, Shopify, Deputy, and more)
  • Develop custom integrations unique to your business
  • Offer ongoing training and support for you and your staff
  • Provide IT services such as Internet or telephone

Contact us and we’ll help you find the right Expert for your retail business.

Contact our team