Effective Date March 20, 2017
So why is this important?
Subscribers to our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals with whom our Subscribers interact. If you are an individual who interacts with a Subscriber using our Services - for instance if you’re an employee or customer of a retail store - then you will be directed to contact the Subscriber - the owner or manager of the retail store - for assistance with any requests or questions relating to your personal information.
In using our Services, you provide us with the following information which we store securely:
Account and Profile Information
- Contact information such as name, email address, mailing address, phone number and country
- Profile information such as a username, profile photo, and job role
- Preferences information such as notification and marketing preferences
We also store information you upload to or send through our Services, including:
- Information about products and services the Subscriber sells (including inventory, pricing, sale, transaction, tax, and other data)
- Information about the Subscriber or Subscriber’s business (employee, customer, and contact data)
We ask for and collect personal information from you when you submit web forms on our websites or when you participate in any interactive features of our Services, participate in a survey, competition, promotion, activity or event, apply for a job, request customer support, download content, communicate with us via third party social media sites, or otherwise communicate with us.
What other information do we collect?
We collect analytics information when you use our Services to help us improve our products and services. We are always aiming to make Vend a better experience for retailers and customers alike, and your information really helps us to do this! This analytics information consists of the function and feature of the Vend Service being used, and domain name, the username and IP address of the individual who is using the function or feature (which will include any personal information incorporated into the username), and other information needed to detail the operation of the function and the parts of the Services are being affected.
Analytics Information Derived from Operational Data
Analytics information also consists of data we collect as a result of running queries against Operational Data across our user base for the purposes of generating Usage Data. "Usage Data" is aggregated data about a category or group of features, services, or users that is not of itself personal information. It is also data about our Subscribers and their business.
We may incidentally come across sensitive or personal information when we compile Usage Data.
Cookies, Web Beacons and Other Tracking Technologies
Information from third party services
How Vend uses your information
We are continually striving to improve Vend. Being able to identify how retailers are using our product plays a big part in helping us to make our software better. We may use information about you for purposes such as:
- Enabling you to access and use our Services
- Displaying historical sale information
- Sending you marketing, advertising, educational content and promotional messages and other information that may be of interest to you, including information about us, our Services, or general promotions for business partner campaigns and services. You can unsubscribe or opt-out from receiving these communications described below under “How You Can Protect Your Information”
- To administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners
- Measuring, customising and improving the Services and developing new products
- Sending to you service, support and administrative messages, reminders, technical notices, updates, security alerts and information requested by you
- Investigating and preventing fraudulent transactions, unauthorised access to Services, and other illegal activities
- For other purposes about which we obtain your consent
When you use the Services, we may share your information only as described below:
Vend Blogs, Forums and Wikis
Our websites offer publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. To request removal of your personal information from a Vend community service, please contact us using the information listed below. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to and why.
Service Providers, Business Partners and Others
We use and work with third party service providers to provide application development, hosting, website, infrastructure, maintenance, backup, payment processing, customer relationship management, marketing, accounting, human resources, business intelligence, customer support and other services for us. These service providers may have access to or process your information for the purpose of providing those services for us. Some of our pages use white-labeling techniques to serve content from our service providers while providing the look and feel of our site. Please note that you are providing your information to these third parties acting on behalf of Vend. These third parties are located in countries which may be outside of your location.
Third Parties You Authorise
You can give third parties access to your and your end users’ information on the Services. For example, you may wish to integrate Vend with a third party appointment scheduling service that requires access to the email addresses you collect from your end users, in order for that appointment service to send reminder emails on your behalf and at your direction. Just be aware that such third party’s use of this information will be governed by the terms and privacy policies of the third party.
Links to Third Party Sites
Social Media Widgets
Compliance with Laws and Protection of Rights
In certain situations, we may be required to use and disclose your information (including personal information) to a third party if we believe the disclosure is reasonably necessary:
- To comply with any applicable law, legal process (for example, subpoenas and warrants) or governmental request
- To protect the property, rights, and safety of Vend, our Subscribers or the public from harm or illegal activities
- For fraud prevention, risk assessment, investigation, customer support, product development or debugging purposes
- To protect the rights, property or personal safety of Vend. its users or members of the public
- To establish or exercise our legal rights or defend ourselves against any third-party claims or allegations
Non-identifying or Aggregated Data
We may share aggregate or other non-personal information that does not directly identify you with third parties in order to improve our Services.
Transfers with your Express Consent
We will share your personal information with third parties when we have your consent to do so.
How you can protect your information
You may access, change, or correct information about you by logging into your Vend account at any time or by making a request to us using the contact details below, in which case we may need to verify your identity before granting access or otherwise changing or correcting your information.
Account Information and Deactivating Your Account
We will retain your account information for as long as reasonably necessary to provide you Services, or as reasonably useful for commercial purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to deactivate your Vend account, you may do so by logging into your Vend account and following these instructions or by emailing us using the contact details provided below. or by emailing us using the contact details provided below.
Opting out of Promotional Communications
You may opt out of receiving promotional communications from Vend by using the unsubscribe link within each email or contacting us via our home page or sales team . Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Services (e.g., account verification, purchase and billing confirmations and reminders, technical and security notices).
Your California Privacy Rights
California law permits residents of California to request certain details about information we disclose to third parties for direct marketing purposes. If you are a California resident and would like to request this information, please contact us at the address listed below.
Cookies and Advertising
You may opt out of receiving cookies by instructing your browser to stop accepting cookies or to prompt you before accepting a cookie from websites you visit, by changing your browser options.
You also can learn more about cookies by visiting www.allaboutcookies.org, which includes useful information on cookies and how to block cookies on different types of browsers and mobile devices.
Please note, however, that by blocking or deleting cookies used in Services, you may not be able to use all aspects of our Services.
Children’s use of the services
Services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at the address listed below.
Data storage, transfer & security policies
Vend hosts data with Amazon Web Services in the United States. If you are a non-US resident, this means that your personal information will be transferred to the US. The servers on which personal information is stored are kept in a controlled environment. We have adopted technical, administrative and physical procedures to collect, manage, maintain and store information in a manner designed to help protect your information from loss, misuse, unauthorised access, and alteration. Unfortunately, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected personal information you choose to store in our Services are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of the Services, the data is encrypted using industry standard TLS (HTTPS).
For more information about our security practices, please visit www.vendhq.com/security.
Our global operations
To bring you Services, we operate globally. If you are from the European Union or other regions with laws governing data collection and use, you hereby consent to the transfer of your personal information to outside of the European Union (or from your country, as applicable), including to the United States. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.
Do You Have Questions?
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