Product Updates

Easily create lists and purchase orders with Lightspeed Scanner, all from your shop floor. You can simply walk through your aisles, scan products into a list and use it to create or update purchase orders. Lists can be used in other useful ways too, like taking note of items that need price adjustments. Available now on Scanner for Android & iOS.

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If your retail business provides additional services to your customer, you can now create a sale and mark them as a ‘service sale’ on the Sell screen. This allows you to clearly and easily track pending and completed services.

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The Lightspeed Retail catalog is now the system of record for brand data

Changes made to brand data in X-Series will now automatically sync to Lightspeed eCom, so that retailers using Lightspeed eCom do not have to double-handle this field.

View shipping & pickup preferences for online orders

You can now view details of preferred pick-up/delivery dates & times for Lightspeed eCom online orders, in your Sales History under the Sale Note. This makes order fulfillments easier for retailers selling online with Lightspeed eCom.

We’ve made a change to how the sales report assigns sales to users.

Previously any sales made by app integrations such as Shopify, BigCommerce would be assigned to the primary admin. Now these sales will be assigned correctly to the app integration’s name.

When making a sale retailers can now attribute products sold to individual users on a line item basis. They will then be able to view the number and type of products sold, and total revenue per cashier in their sales report. This makes it even easier to individually track employee performance and calculate commissions.

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It is now possible to schedule promotions to repeat on a weekly basis. When setting up a promotion, retailers can select recurring promotion, which day of the week to repeat and the time period the promotion should run for. The promotion will then automatically go live when scheduled.

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Now, when scanning variants and checking inventory levels, information will display in-line across the variant children. This allows retailers to get on-the-go inventory information for variant products even quicker than before.

With the release of iOS 16 lock-screen widgets, comes the ability for iPhone users to add reporter widgets to the lock screen. Retailers can customize widgets by choosing what metrics matter most to them and get real time data of store performance at a glance, right from their lock screen.

*Users must update their devices to iOS16 to add lock screen widgets. Available on iPhone only. iPad coming soon!

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Retailers can now manage On Account sales more efficiently. It is now possible to set account spend limits for customers from the customer profile page. Once set, On Account limits will appear in retailers sales screen under Account Balance, so users always have visibility of customers' available account balance at the time of sales.

* Please note, On Account limits are for information only. Setting an On Account limit does not prevent a user from making an On Account sale.

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We’ve added an easier way to capture loyalty sign-ups for a retailer’s walk-in customers or customers who do not provide an email address during enrolment. By adding a QR code to standard or thermal receipts, customers can sign up to the retailer’s loyalty program from their own device, away from the POS. The QR code will stay active for 30 days so customers can sign up at their convenience.

*Currently available for Web users. iOS coming soon!

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The products customers want to purchase aren't always in stock, but you still want to be able to process sales, order stock and get goods into the hands of your customers. We’ve made it easier to process special orders, by adding an alert when incoming stock should be put aside for a customer.

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Retailers using Lightspeed Payments are now able to accept tips on WisePOS E and WisePad 3 terminals.

Simple or dynamic tip suggestions can be configured for each outlet, enabling merchants to set amounts that are a good fit for their products and markets.

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Android users rejoice! An Android version of Lightspeed Reporter is now available. Get the app from Google Play to try it out—it’s free to use for all Lightspeed retailers

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Full visibility of sign-in activity is now available for store Admins and Managers using the Reporter app for iOS. The feature is also bundled into the first release of the new Reporter for Android app.

Last month we introduced the ability to create quotes. We’ve made some further additions to this feature.

Print a quote from the Sell screen
When creating a quote, retailers have the added option of printing the quote from the sell screen.

Open and Completed statuses on quotes
View or search by the status of a quote for added visibility and easier management of quotes.

Quotes now available on iOS
Create and view quotes on the Lightspeed Retail iOS app.

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Product Lookup
Now available on Scanner for Android. The highly requested function allows users to quickly scan and view product details from anywhere on the shop floor with Lightspeed Scanner.

Variant lookup has been improved for both iOS and Android apps, so it’s even easier to look up details about the entire family of variant products.

Add a product
Now available on Scanner for Android. Previously only available on Scanner for iOS, this handy feature allows products to be added to the catalog directly from the Scanner app.
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Download from the App Store | Download from the Play Store

We’ve made managing outlet-specific prices even easier. Retailers can now update product markup or retail price of variant products through the ‘Edit Product’ page. These changes will be reflected in the respective price books, so they no longer need to be updated individually.

We’ve also made it easier to add outlet-specific prices to standard products as they are created.

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Bulk print labels directly from the catalog

You can now print barcode labels in bulk or individually for your products directly from the catalog page.

Add pricing, product names and scannable barcodes to quickly find products when processing your sales and print labels in bulk for greater efficiency.

Rat-tail label printing support for jewelry and small items

Print labels from within Retail POS (X-Series) that will fit on jewelry pieces such as rings, necklaces, pendants and enhancers.

To print these labels you must have the Dymo 450 or 550 label printer and have the Dymo 30373 labels (rat-tail) installed.

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We’ve created a guided tour to help with setting up Zebra scanners. The tour simplifies the process of connecting these popular devices to iOS registers.

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Update product markup or retail price of standard products, directly through the Edit Product page. This will automatically reflect in the price books, so you don’t have to update them individually.

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Create new products while receiving (Android & iOS): Retailers using the Lightspeed Scanner application can now add new products to their catalog, when receiving an order. Available on Lightspeed Scanner for Android and iOS.

Create standard products (Android): Android users will soon be able to access this popular feature of the iOS Scanner app. Whether visiting a supplier, in a store room or the back office - retailers can get their products into their catalog fast, with Scanner for Android.

Coming soon: Product look-up (Android): A highly requested feature, our May update will allow users to look-up products from Android devices, so they can view product descriptions and prices, by scanning product barcodes. A great tool for shopkeepers and salespeople alike, retailers will be able to search for a product by name to find stock levels across all of their outlets. ETA: Late June.

Download from the App Store | Download from the Play Store

You can now see what products need to be ordered, so you can fulfill pickup and delivery sales.

View and add products from unfulfilled sales when placing a supplier order using the new ‘Add products from recommendation’ feature when creating purchase orders.

This allows you to sell products not in stock, while ensuring you have stock for future pick-up and deliveries.

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Filter Products across multiple channels:

You now have the ability to filter products by sales channel and status on the product catalog page, to see what products you are selling online and in-store.

Bulk activate products on channels:

It is now possible to activate or deactivate your products on different channels, in bulk. To activate products in bulk, select the products in your catalog and select ‘ activate products on channels’

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Card Not Present for the iPad register

Integrated Card Not Present payments - the ability to process a payment when the card paying for a transaction is not physically present in store at the time of the sale; is now available. This is for all Retailers using Lightspeed Payments, globally on the iPad register.

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Unreferenced Refunds

Previously available for retailers only in the US region, unreferenced refunds is now available to all retailers globally on web. You can now use Lightspeed Payments to refund a payment taken on a previous processor, carry out a blind refund or refund when the original payment was taken with split payment methods.

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Create quotes straight from your sell screen and quickly share it by emailing it to your customer. When the customer wants to complete the sale, or you want to follow up, you can open and view your quotes and convert them to a sale at any time.

Available now for web. Coming soon for iOS.

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You can now add multiple suppliers to your products. These can be captured on standard products and products with variants, and each records supplier-specific product codes and supplier prices.

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Performing large inventory counts with the Lightspeed Scanner app has now been improved. With this update, loading and syncing of your inventory is faster and more reliable. Scan your inventory from multiple devices to speed up large counts and watch it sync to your POS almost instantly.

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We’ve introduced a new safeguard on the ‘create new customer’ section to prevent duplicate customer records. As you fill out the form to create a new customer profile, you’ll be made aware of other records where the Email and/or Phone Number is an exact match. From there, you can either choose the existing profile or proceed with creating a new one.

When receiving, Lightspeed Scanner now highlights if you’ve counted more or less than what was ordered - giving you a chance to fix errors before you save a count.

We’ve added the ability to sort by Inventory level on the Catalog page. Retailers can select Inventory on the top of the catalog table to view their catalog by ascending or descending stock numbers.

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You can now easily accept tips on iPad POS app without needing to purchase additional devices, or changing your payment provider.

A tipping prompt will be shown on the iPad whenever a terminal based payment is initiated. The customer can input a dollar amount to tip, or choose between three suggested tip amounts, applied on the sale subtotal, that they would like to add as a tip. The payment terminal charges for the sum of the sale total and added tip, in one transaction.

We have tweaked where the Total Savings line displays on receipts so it will print before the To Pay line. This means that the To Pay line is always the last line on the receipt, to avoid any confusion for your customers.

The ability to take card payments when a customer's card is not present, such as over the phone, is now available on Lightspeed Payments for retailers using Lightspeed Retail (X-series) on Mac or PC. This feature allows retailers to enter credit card details manually into their POS to lock in a sale, even when a customer isn’t in the store.

Lightspeed Payments is now available in the USA and Canada, and coming soon to Australia and the UK.

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Retailers can now enable tipping functionality to request tips on card based payments, via the iPad POS app. Once enabled, cashiers are prompted to turn the iPad towards the customer, so a percentage or dollar value can be added to the transaction.

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With the Ecwid eCommerce platform becoming part of the Lightspeed family, we’re working on a rich integration to help our retailers easily sell their products online. Our latest update automatically syncs catalog & inventory changes with the Ecwid catalog, so retailers can manage their products across both in-store and online channels from within their POS. Available now for new Ecwid store connections.

Ikeono empowers businesses to connect with their customers on a whole new level:

• Send and receive SMS/MMS text messages without leaving your POS.
• Text quotes, sales recipes, and payment links to your customers
• Automate your customer feedback loop to drive positive experiences to review sites and rectify negative experiences quickly.

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We’ve added product search functionality to the Edit Price Book page so that you can quickly find and update your prices.

Zebra CS4070 and CS60 wireless scanners for iOS are now supported. The ultra-versatile CS60 Series Companion Scanner adapts to any workflow, easily converting between corded and cordless operation, handheld or hands-free.

Retailers now have the ability to easily reset their Socket Mobile / Zebra scanners with our reset wizard.

You can now make adjustments to your inventory levels directly from the product catalog page. Simply expand the products row and click the 'Adjust Inventory’ button. It will guide you through a series of steps to create an inventory adjustment for the selected product or variants and to specify a reason for the change in inventory.

This helps you keep track of your inventory level changes, especially how much stock has been written off due to different reasons.

We have now added the option to pay customers’ ‘On Account’ balances on the sell screen without having to navigate away to the customers’ page. This also extends to using integrated payments for bulk, on account payments.

Images for your variant products are now available throughout your Vend store to quickly identify products, speed up your workflows and help you save time selecting products.

You can now quickly access the inventory movements of a product directly from the Catalog Page.

With the Inventory Movements view, you can view all movements (Sales/Inventory Counts/Orders etc) for each individual product as well as its variants, and easily identify potential reasons for discrepancies.

Packaging allows you to define a package relationship between multiple products. As an example, you may have a twenty-four case of beer that holds x4 six-packs and if you open a six-pack, you get x6 singles. These are all essentially the same product, just that they come in different packaging.

With packaged products, you have the flexibility to use the different packaging quantities that your products are available in, throughout the many in store workflows; from ordering, all the way through to selling. You can order in the quantity that your supplier sells to you and when you receive the products into your store, you can easily break them down into the products that you'll sell to your customers — optimizing inventory management across your packaged products.

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You can easily reconcile online payments across channels, all within your Vend by Lightspeed store.

Map your online payment types in the app configuration page, and also set up a default payment type if an online order with an unmapped payment type is pulled across. When an order is imported from BigCommerce or WooCommerce, the payment method for that order will be mapped to the corresponding payment type.

How to map payment types for BigCommerce

How to map payment types for WooCommerce

You can now delete products on the Catalog page - and in bulk too!

Because a product can’t be deleted if it’s in an open sale/consignment/count or composite, we now show a quick link to each item so you can easily close/cancel before deleting the product.

The inventory report’s date range picker, report type picker, inactive products toggle, and filters have been updated to stop reloading the report every time one of them has changed. You can now make multiple changes before triggering the report generation by clicking on the search button.

In our most recent version (v 5.1.0) of the iOS register app, you can now email sales quotes directly from the ‘Sell Screen’ instead of going to the sales history page and emailing the quote from there.

Promotion spreading on sales

In some cases, previously a promotion would spread the discount confusingly across all products. Promotions are now displayed only on products that the discount is applied to.

Fewer rounding errors

We have fixed a case where previously sales were being underpaid due to a rounding issue which was resulting in 0.01 balances for sales and your customers.

In our latest version of the Scanner for Android app, you can now receive inventory, without having to first create a purchase order on the web. If shipments arrive that don't yet have a purchase order, you can now create the order and receive it straight away, all on the app. This improves ease-of-use and helps you keep inventory and stock levels accurate.

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We’ve now released an ‘Add standard product’ feature for Scanner on iOS so you can easily add products from your shop-floor. To use the ‘add product’ feature simply open the products tab in Scanner for iOS and choose ‘add product.’ Otherwise, if you search or scan a product that doesn't yet exist you'll be prompted. Please note our team is still working on this feature being available for adding ‘Variant Products’.

We've updated our color scheme to give our POS more of a sleek, modern feel. Although it looks a little different now, the functionality of stores remains unchanged. Retailers can find all features in the same place, doing the same great things.

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A common request we received about the new Add Product modal, was to add Markup functionality. We’ve taken that feedback onboard, and Markup is now available to view or edit when setting the retail price for products.

Product supplier codes are now visible when ordering or receiving stock, helping retailers accurately manage stock. The supplier code is displayed next to the SKU code of stock order lists. When ordering or receiving stock, retailers can search by the supplier code, to ensure the correct product is selected.

Kiwi retailers can now pair Verifone payment terminals using the new integration developed by Verifone called Vcloud.

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Retailers using the Workflows development platform can now choose what order specific rules run in, to optimize their in-store workflows.

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AfterPay has advised that the decommission date for the barcode system for New Zealand retailers will be 15th February 2022, superseded by contactless payment via Google Pay or Apple Wallet using the AfterPay Card.

In our latest version (1.1.0) of the Scanner for Android app, retailers can now receive orders and transfers with Android devices. Also available on the iOS version of Scanner, this function allows retailers to optimise receiving inventory so they can quickly get their goods on the shelf.

We're working on an update for retailers that accept multiple payment types on WooCommerce or BigCommerce online stores. The solution we're building will allow retailers to see their online payments, broken down by payment type, to easily reconcile and report on them, all in one place.

We listened to retailer feedback and will be reverting the ‘Add Product’ button back to show the full Add Product page, enabling retailers to add all product information on one page. The simple ‘quick add window’ will still be available when Ordering or Receiving stock, and will soon be added to the Sell screen, too.

We’ve added a ‘Create count’ feature to the Scanner Android version so you can create new inventory counts with ease. Simply click the + button in the top right corner of the screen and choose either Count Now or Schedule Count to get started.

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Our first version of Scanner for Android has been released on the play store and we will continue working on adding all the features we have in iOS.

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You can now see which products in your Product Catalog page are sold on what channels.

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We’ve now made a fix for on-hand or low inventory report so it uses the on-hand inventory at the date selected if the report is requested for a historical date range to ensure that the rows in the report match the totals displayed in the store, particularly when the report is exported to CSV.