Vend Product Updates

Two-Factor Authentication adds an extra layer of security to your Vend software by using a secondary method of identity verification, in addition to your password. Available for Admin users, as best-practice for digital security, 2FA activation is highly recommended.

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Product image updates made in Vend can now sync to BigCommerce & WooCommerce online storefronts, so you don’t have to double-handle images. This feature is available now for new connections. To request this feature for your store, get in touch.

Maximum image upload size has also been increased, with images of up to 8MB now being supported.

Adding products to your catalog just got even easier. Our updated design allows a product to be quickly added, with only basic info such as Product Name, SKU, Cost Price & Selling Price required to load a new product.

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Page-load speed for the Inventory Counts page has been improved, saving you time when it counts.

This release contains a bug fix to prevent ‘product not found’ errors when scanning existing products

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Get the most up-to-date info about store performance, the latest update includes a refresh button so you can get the latest data with a single tap.

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The latest update to the Vend app contains a Zettle stability improvement, a Yoco performance improvement and a design update to the Add/Edit customer window.

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The latest update to the Vend Point of Sale app has improvements to functionality and design:

The Add/Edit customer feature has been updated, so you can edit customer notes directly from the Sell screen. We’ve also improved the design of the screen to be more user friendly.

Payment data is now visible when reprinting a receipt from the Sales History screen.

Bug fix - Lay-by and on-account payments: The original sales person is now retained when payments are added, even if a different user takes the payment.

Update Vend POS app

You can now bulk import multiple SKU Codes via CSV upload.

This allows you to quickly and easily capture multiple barcodes for each product across a large catalog.

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Stores using BigCommerce can now send their customers notifications when their order has been packed and is ready for Pick-up or Delivery.

Compatibility errors found in CSV file uploads are now fully transparent, with a CSV file provided to outline and rectify any errors found

Loop Insights makes managing and analyzing your business performance easier by consolidating data across multiple Vend accounts alongside relevant external and historical data. Your teams can spend less time exporting and merging data, and more time scaling and growing the business.

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Add multiple barcodes alongside the SKU (Stock Keeping Unit) to your products.

Supported barcode types:
Auto-generated: Vends automatically generated SKUs
Custom codes: any other code
EAN: European Article Number
ISBN: International Standard Book Number
ITF: Interleaved Two of Five
JAN: Japanese Article Number
UPC: Universal Product Code

We’ve overhauled our Vend Display app so you can let customers enter their details at checkout as well as display more information to customers such as line items, sales taxes, discounts and customer loyalty bonuses to customers. Here’s how to download the update:

• New users: Download the Vend Display app onto your customer-facing iPad.
• Existing users: Update the Vend POS and Vend Display apps at the same time.

Voiding a sale, exporting sales data, and managing additional sale actions can now be done in Sales History, so you can manage all your sales in one place. Learn more.

Bulk Publish Products: Retailers using the Vend Shopify integration can now bulk publish, or unpublish, products to Shopify. This update simplifies inventory workflows and helps sync products to online stores as quickly as possible. Learn more.

Stability Improvements: We’ve listened to the feedback from Shopify users and made improvements to the way products and sales sync between Vend and Shopify. Improving accuracy and reducing upload time resulting in 70% fewer upload time-outs.

The new Fulfillments page gives your staff one place to view, pack and fulfill pickup orders and action new deliveries. Fulfillments is available for Vend retailers using Shopify, BigCommerce, WooCommerce or custom integrations via our API. Learn more

You can now mark sales as “unfulfilled” on the sell screen, letting customers pay you now while you order the stock later. Customers can then have their product delivered or pick it up when it arrives. Learn more.

Use our new Vend Reporter app for an instant view on how your sales and key metrics are tracking, letting you make quick decisions wherever you may be. Add beautiful widgets to your home screen to keep an eye on your stores when you’re on the move. Download Vend Reporter for iPhone and iPad.

Keep an eye on your store on your iPhone or iPad. Get access to your most important reports, or add a widget to your home screen to glance at your numbers without missing a beat. Available for free download on the App store for Vend Retailers using iOS or iPadOS 14 and above. Learn more

We’ve added mobile fulfilments to our super popular Scanner app for the iPhone, making it even easier to fulfill online sales on the go. Let your staff use their iPhones to quickly locate stock in-store and ship them to customers sooner. Learn more

Using Shopify? You can now map and sync your Vend outlets to Shopify locations from the settings menu. Enjoy more accurate inventory levels across your Vend outlets and your online store. Avoid overselling and keep your inventory in check, no matter where it’s sold. Head to our Help Centre to learn how to enable this update.

If you use BigCommerce or WooCommerce your staff can now see which online sales need to be picked up or delivered right from your Vend Sales History, speeding up fulfillment time without having to jump between platforms.

Now you can see what’s in transit directly from the sell screen once an order has been dispatched. Click on the blue truck on the sell screen to get an estimated arrival date instantly and let your customers know exactly when their favourite colour will be back in stock.

If your iPad app looks different this month, it is! Your Sales History screen is now cleaner, slicker, and has a lot of great new functionality that it was missing out on before.

We've added:
• Advanced search and filter options

• Ability to edit sales

• Ability to adjust payments

You will also have a more consistent experience across the iPad app and the Web app - new staff will only need to be trained on one platform!

With the rise of contactless shopping, it’s also important to allow your customers to return products with ease.

Cashiers can now process a return of a product bought from any outlet in your Vend store. For example, a customer who bought a product through your online store can now choose to return it to their closest physical store.

Search by the customer name or the receipt number, find the associated sale, and process the return on the spot. Rest assured that the stock will be reflected accurately in each outlet and will be shown correctly in your reporting too!

Tip: If your cashier is making a return without an existing sale attached, we will prompt them to find the original sale!

You can now upload and select an image for each of your product variants in Vend! This means that it becomes easier to identify different colors, textures, and materials for the same product type!

If you are using Bigcommerce with Vend, you can now accept online Gift Certificates in-store! This lets your customers redeem their online gift certificates in-person, giving them a lot more flexibility with how they shop with you.

This also means gift certificates bought now can be redeemed later, opening up a new source of cash flow especially during the pandemic.

If you’re not using BigCommerce yet, it’s free to connect Vend + BigCommerce on the Pro and Enterprise plans and it’s super simple to set up!

Staying connected to your customers is more important than ever, so we’ve made it easier and cleaner to maintain your customer list - because every visitor is worth capturing. We’ve made a new pop-up modal for adding and editing customers, instead of redirecting you to a new page.

It’s time to spring clean and focus on your most important customers. Go full Marie Kondo in your customer list with the ability to bulk delete records from Vend.

Last month we turned on the ability to scan to receive orders, now we’ve made it possible to create and receive new orders, all from the Scanner app.

Cut down the time it takes to process deliveries, add quantities and stock shelves. Just grab your iPhone from your pocket, create a new order and start scanning.

Download it from the Apple app store and log in with your Vend account to get started.

We’ve made it easier to see what exactly you will be paying for in your next billing payment. Check it out by logging into your Vend Store and heading over to Billing and then “Preview Next Bill”.

The new Bill Preview page outlines:

1. The exact components that make up your subscription;
2. The exact cost of those components and;
3. The impact of any taxes.

If you’ve got a larger retail operation, you will have a variety of roles across every level of your business. At this scale, flexibility and security are essential to get everything running smoothly.

This is why we’ve enabled Admins to create custom user roles with customisable permissions, which:

• Allows new roles to be created with more granular permissions
• Aligns users in Vend more closely with their real world roles
• Reduces the risk of preventable security breaches

Custom user roles and permissions are now available to retailers on the Enterprise plan. Upgrade now or learn more about custom user roles.

Ditch the pen and paper and start scanning new orders into Vend with your own iPhone. Get your products onto shelves faster and keep your quantities up to date with the Scanner App. Ensure that you received what you ordered, catch supplier errors sooner and keep your quantities accurate.

We know you've been waiting for quoting capabilities in Vend and we have been working hard to make this a reality!

You can now choose to "Quote" a sale when parking it, which will allow your cashiers to print or email the Parked sale in any template you want.

This is only the first step but we hope to bring you more quoting functionality soon. Learn more

Our new "Just Receive" workflow aims to allow in-store staff to receive inventory into Vend quickly, without having to "fake" a purchase order, so that the products are available to be sold in store and online as soon as they physically arrive. Learn more

When cashiers are busy scanning items, they are not always looking at the Sell screen. This can result in them scanning something which is not found in Vend and not noticing that it wasn't added to the basket.

To avoid the risk of a customer walking out with a product that failed to scan, Vend will now notify the cashier when a product fails to scan - whether this is because the product has not been added to Vend, or the product code has simply been entered incorrectly.

Retailers in Australia and New Zealand can now connect Vend to MYOB AccountRight to automate their most painful accounting tasks and make tax time a breeze.

Find out more

We wanted to make it easier for you to add customer records to Vend so that you're always able to stay in touch with your customers. You can now look up an existing customer or add them if they don't already exist in Vend when emailing receipts. We've also added some in-app reminders to remind cashiers to add customer records when processing sales.

You can now use AirPrint in the iPad app to print your receipts using thousands of compatible desktop printers. This allows you to issue more professional looking A4/Letter sized invoices, or print the occasional receipt without purchasing a dedicated thermal printer. Learn more

We've just released a new, modern version of the Scanner app, containing several performance improvements and a beautiful new UI. There's a new tab-style menu that makes the app easier to navigate, and you can now also start counting your products before the full count has been loaded, saving a huge amount of time for those with large counts.

Our new customer-retention and loyalty tool, powered by Marsello, makes sending automated campaign emails and SMS to customers easy.

• Boost customer loyalty by rewarding your regulars.
• Sell more to existing customers with targeted messages.
• Win back customers by giving them exclusive offers.
• Learn more about your business by monitoring customer feedback.

Learn more about Marsello here

You can now sort your products based on numbers sold and quickly prioritize your next order so that your customers will always be able to buy what they're looking for. Try it out

You can now scan or type in barcodes that are embedded with either the price or the weight, so that it will automatically populate in Vend. For more information, check out our Help Center Article, or configure it for your store now by going to Setup.

We've now added the functionality for you to be able to choose a different receipt template at the end of a sale. You will also have the option to add a customer's email address and choose which template they want for an emailed receipt.

If you're using BigCommerce or WooCommerce to sell online, you can now track and fulfil online orders straight from your Sales History. See where an order has come from, check its status, pack the items up for shipping, then mark the order as complete - all from Vend. Take the tour

Vend now integrates seamlessly with Klarna, so UK retailers can start offering 'buy now pay later' in-store. Shoppers who want an alternative payment method now have the option to use Klarna at checkout, so they can take home a product immediately and pay for it in 3 interest-free instalments.

Learn more here

You can now signal when suppliers have confirmed the products and delivery dates of a purchase order by marking the order as 'dispatched.' Marking an order as dispatched will ensure your team members know which products are on the way by showing a small blue truck icon. Learn more

We've improved Scanner by Vend - our free barcode scanning app that makes inventory counting a breeze. Scanner integrates seamlessly with your Vend store, letting you perform on-the-go counts using your own iPhone or iPad.

Now you can use the Scanner App to look up product information by scanning or searching for the product from the Scanner home screen. Learn more

Quickly measure the health of your business and find out what's driving growth with new date comparisons in Sales Reports. Easily compare different products, brands and metrics with how they performed in the previous years and take action. Take the tour

We've turned on Dark Mode for the night owls. Now when your Mac or Windows device is set to night mode, Vend will automatically go dark to match, relaxing your eyes and helping you focus on your work.

We've made it easier to monitor the performance of your stores and quickly glance at your most important numbers.

Starting from the Retail Dashboard you can filter by outlet to compare locations. A pair of pants flying out the door? Click View Report on any chart to drill down into the numbers and find out why.

You can now control exactly what information appears (and doesn't) by setting up receipt templates. Customer names, store credit balances, on account balances, and more can all be added. You can even quickly add updated content to receipt headers and footers - including T&Cs for extended Christmas returns. Read more

When making sales, extra seconds can sometimes feel like hours. We've focused on speeding up your Sell screen to make purchases much snappier and give you more time to tend to customers.

We've added keyboard shortcuts to help speed up core workflows by reducing the need to switch to a mouse. Press Option / for Mac or Alt / for Windows to view all keyboard shortcuts. Find out more

We've made reporting more flexible and easier to understand. Now you can group Inventory reports by product type, brand, supplier and outlet, letting you see the relationship between products and their performance. You can also now filter your Retail Dashboard by product type or tag for greater visibility into your business. Read more

Vend's new Promotions Helper tells your cashiers that a promotion is available as soon as it's added to a sale, without them having to remember every single active promotion. This empowers your staff to up-sell and cross-sell, even during busy periods when it is easy to miss an opportunity to increase basket size. Learn more

We've added a "Receive" button on your Open Orders page to help you receive stock and sync your stock levels faster. This will reduce the manual effort of recording an order in Vend so that you can "Receive" stock more quickly.

If you're using Xero, you can now map Vend transactions into Xero using Tracking Categories, letting you monitor the performance of your outlets and online stores. You can set these up in Vend or Xero so they get automatically assigned to each transaction, saving you time and giving you more visibility into the different areas of your business. Read more

We've been rolling out more improvements to QuickBooks Online to make managing your accounts from Vend more seamless. You can now send Store Credit payments, On Account sales and Purchase Order Bills to QBO, cutting the time you need to spend on manual entry. Read more

We've partnered with BigCommerce to bring you an even better way to sell in-store and online. Sell on your favourite social media channels and marketplaces, and centralise your operations across all sales channels.

BigCommerce is available to integrate with Vend on our latest Pro and Enterprise plans. Learn more

Last month we released "What's In It" information for composite products within the product's expanded rows. We're now expanding this information so you can see the breakdown by Outlet. This allows you to see quickly where your low inventory is and help you make better ordering decisions.

Based on your feedback, we've made some further improvements to our Purchase Order page.

What's new:

• We've added a free-form Notes field for you to add custom information to your orders, like personal reminders or approval notes. These are searchable so you can identify them for future reference!
• Order numbers are now automatically generated on-screen as soon as you create a new PO. You can then add your own suffixes or adjustments to help you identify your orders easily.
• There is now a Preview section that allows your cashiers and managers to see the delivery status of items easily on screen. This key information may help them from losing sales of out-of-stock items!

Inventory Reports now allow you to group your data by product type, brand, supplier, and outlet so you can keep a close eye on performance. We've added product images to both Inventory and Sales reports so you can easily see the relationship between products and their performance.

You'll also be able to filter your Retail Dashboard by adding options like product type or tag so you can focus in on certain aspects of your business. Also, export your Inventory, Sales, Payment, and Tax reports to Excel (XLSX. format) any time for easy use. Read more

We're making some updates to the Products page, enabling you to quickly activate the products you wish to sell and publish them online - in bulk.

A new filter for active status, checkboxes per product and an option to "Select All" products are now available to all retailers.

If you sell online with BigCommerce or WooCommerce, you will soon have the option to select in bulk which products to publish or unpublish to your online store. 'Publish Products' and 'Unpublish Products' will be added to the 'Choose an Action' dropdown.

To give you the information you need to monitor the performance of your outlets and online stores, Vend now maps tracking categories into Xero. You can set these up in Vend or Xero so they get automatically assigned to each transaction, saving you time and giving you more visibility into the different areas of your business. Find out more

We've now included "What's In It" information for composite products within the product's expanded row to make it easier for you to make insight-driven inventory decisions.

This helps you see at a glance what makes up a composite product and aligns with what you'll see in the new Purchase Orders page, allowing you to add out-of-stock components to POs quickly.

Users with Manager and Admin permissions can now correct the Payment Type, Payment Date, and Payment Amount on existing sales in Sales History to ensure your payment reports balance out at the end of the day.

You can now use Excel spreadsheets in XLSX format for importing and exporting product information, making it easier to update products in bulk in Vend.

Exported spreadsheets in this format now also have helpful tips, explaining the purpose of each column and how to edit its contents. Columns are also sized appropriately, and cells are correctly formatted. CSVs can still be used for import and export but they don't include the benefits of XLSX. Learn more

If you're integrated with Xero Accounting and manage your On Account sales in Vend, you'll no longer need to check for payments from Xero individually by customer. Your customers' balances will automatically update when payments are reconciled in Xero. Find out more

Our New Purchase Order page makes it faster and easier to create a PO and add products to it. We've reduced the number of manual steps required when recording an order so that you can now add order details and products (including variants) on one page. Find out more

All email receipts sent from Vend will now contain a PDF attachment of the receipt so that your customers can download, print and keep a record of their purchases. This is also useful for invoicing and reconciliation, e.g. uploading a receipt to Expensify or Xero. Find out more

It's now easier than ever to identify your most profitable and popular products. With the new Sell Through Rate measure, you can easily discover what is selling well and what isn't.

You can also add the Retail Value of your current stock on hand to ensure that you have the products you need to hit sales targets and help plan for markdowns or promotions. Find out more

We've partnered with BigCommerce to bring you an even better way to sell in-store and online. Sell on your favourite social media channels and marketplaces, as well as centralize your operations across all sales channels.

Bigcommerce is currently available in beta to integrate with Vend on our latest Pro and Enterprise plans. Learn more.

With the latest version of Vend iOS, you can now retrieve parked sales directly from the Sell Screen. We've also replaced Void Sale with Discard Sale, and to keep reports tidy no record will be kept of discarded sales if no payment has been taken, no receipt has been printed, or no layby or return is made.

You will now find Park Sale and Discard Sale in the navigation bar of the Sell Screen, making them even easier to access.

Plus, the cash drawer will now open before setting your opening float (not afterward) and we've added support for partial refunds and exchanges when using iZettle. Find out more

Later this month you'll be able to group Sales, Inventory and Payment reports by day of the week and hour of the day, making it easier to drill into your store's activity and make decisions like when to be open to maximize your sales.

All report formatting options can now be found by clicking 'Format Results' - including options to group report rows by products or to show variants. Find out more

We've added new and more accurate 'Quick Cash' suggestions when accepting cash payments, saving time at checkout.

Plus, accepting split payments is now simpler with new help text to prompt Cashiers when processing these sales. Find out more

We've made it easier to find customers with enhanced search functionality on the customer page, plus new location filters and a datepicker. You can now also view all customer details (including store credit balance) in one place.

You no longer need the SKU or handle when uploading products using a CSV file. And, if you import a CSV with unrecognised column names, Vend will try to match these with expected ones. If essential information is still missing, you can download your CSV file with updated headings and re-upload it when fixed.

We're refreshing our Home screen dashboard to make it easier to use and more informative. You'll be able to compare daily, weekly and monthly figures against the relevant previous period. Plus, all results will be tax inclusive or exclusive to match your sales tax setup. Find out more

iOS version 3.1.0 of the Vend POS app includes access to new and improved Customizable Receipts for iPad. Also, after completing a sale, you'll see a full Sale Summary - and have the ability to add a customer to your database when you email them a receipt. We've also made some minor bug fixes and performance enhancements. See what else is new

Enjoy a fresh new look that's easier to print and more durable, simpler receipt setup, the flexibility to add more details, and a more personalized experience for your customers. What's changed?

It's now possible to add more money to an existing gift card in Vend. All you need to do is search the gift card number from the Sell screen, then choose to add funds to the gift card. Find out more

We've made improvements to how Vend POS works with Vend Display, our customer facing display app for iPad. If you use Vend Display, please update BOTH apps (Vend POS and Vend Display) in order to continue selling. You can do this by going to the App Store > Updates then clicking 'UPDATE' next to Vend POS and Vend Display. Vend POS also now supports all Star mC-Print2 and mC-Print3 printer models, and has had some minor bug fixes and performance enhancements.

As a default permission, Cashiers were previously unable to delete products in Vend. Now Admin users have the flexibility to choose whether Cashier or Managers are authorized to delete products in Vend.

It's now possible to limit the amount of times a promo code can be redeemed in your store. Reward shoppers that get in first and ensure your promo codes aren't being over-used. Find out more

At Vend, we want to make it easier than ever to connect to the retail apps you already love. That's why we're thrilled to announce our integration with WooCommerce. You'll enjoy an instant two-way sync of sales, customers, products and inventory across your stores and online. Plus, you can sell via Facebook and Instagram while stock levels update instantly in WooCommerce and Vend. Find out more

We've updated how filters work when setting up a promotion in Vend, so it's easier to include or exclude specific items from a promotion. Products will now only be included or excluded if they satisfy all different filters used to create a promotion, such as tag, type, brand, and supplier. You can always check which products your promotion will be applied to by looking under Type of Promotion. Find out more

It's now easy to see which employees issued store credit to a customer and why. Just click the customers' details at the Sell screen to view who issued store credit, along with any related notes. Find out more

Attract new and engage existing shoppers with Promo Codes! Share Promo Codes on your favourite channels, so customers can redeem special offers in-store. Find out more

We're making improvements to our Sell screen on iPad to make checkout even faster for you and your shoppers.

What's changing?

• Search bars will appear on the Sell screen and will be split into Product and Customer search, making it easier to add relevant items or shoppers to a sale.
• On-Account, Loyalty and Store Credit balances can be viewed when a customer is added to a sale. Just click on the customer to expand and view their details.
• Notes can now be added in a single click, from the bottom of the cart.
• The slide-to-delete function for products is now disabled. To remove a product from a sale, simply click on the trash symbol next to an item.
• When a large number of products has been added to a sale, the ADD section will disappear while scrolling down, giving you more room to see what's in the cart. The section will then reappear when scrolling back up again.

See our Help Center article for more details.

Canadian retailers using Chase Merchant Services will now be able to directly connect with Vend on iPad to take faster, more secure payments in-store. Chase lets you accept all major credit and debit cards, as well as contactless payments such as Apple Pay. Find out more

We've made updates to our PayPal integration to provide a smoother checkout experience, as well as support for PayPal's latest card reader devices. Find out more

You can now retrieve a parked sale directly from the Sell Screen by clicking the icon in the top right corner. You will still be able to retrieve parked sales from Sales History. Find out more

Worldpay triPOS has released Fast Access Funding, which lets you access your funds in a matter of hours instead of days - even on weekends and public holidays. You can batch out anytime and receive funds in as little as an hour. You can also enable auto-batching (up to 5 times per day) to schedule payments at a time that best suits you, for example 11pm each day. Find out more

We've made it even easier for retailers to encourage spending in-store with Tiered Promotions. Stores can set up a range of offers that reward shoppers for buying more items, for example buying 1 shirt to save 10% or buying 2 shirts to save 20%. You can also incentivise by dollar amount, such as spending $100 to get a free book, or $250 to get 3 free books. Find out more

We've just released iOS version 2.7.3 of the Vend POS app, which includes:

• Performance enhancements
• Quick user switching for iPad

If a user role (e.g. cashier) in Vend does not have permission to apply promotions at the Sell screen, it's possible to switch users during a sale to apply a promotion with a relevant user role (e.g. manager or admin).

If you have seasonal employees, or just want extra security over your store data, you can now disable users temporarily without deleting their account or login details. While a user is disabled, they're unable to sign in to Vend. Just enable them again so they can log in and start selling right away. Find out more

We've just released iOS version 2.7 of the Vend POS app, which includes major behind-the-scenes changes to improve overall app performance and enhancements to our new promotions feature. We've added support for Afterpay in Australia and New Zealand, and improvements to our integration with iZettle. Our Customer Facing Display app has also been updated with some performance enhancements.

We've made enhancements to the Sell screen on the web. The updates provide more information about your sales, such as Promotions that have been applied to the sale. No existing workflows have been removed, and the changes only add functionality to the Sell screen. Find out more

Vend is the first POS to offer an Afterpay integration in-store! Afterpay is a new payment option in Vend that lets you offer convenient instalment plans in-store without risk. When shoppers purchase goods with Afterpay you receive full payment for the items the next day, while your customers pay in four fortnightly instalments. It's interest-free and when paid on time, there are no extra costs for shoppers. Find out more

Advanced and Multi-outlet retailers can now customize their Spend & Save and Buy & Save offers to give customers a discount off the entire sale or just off specific items, as well as reward them with extra loyalty points. Find out more