Tour Customer Hero

Customer management and loyalty software to keep them coming back

Build your customer database, grow repeat business and increase shopper spend with a custom loyalty program.

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Build your customer database with ease

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Add new customers directly at the point of sale

Save customer information seamlessly during checkout and rapidly build your customer database. Capture customer details with the option to email them their receipt.

Create customer profiles

Customer details are automatically stored under their profile where you can view their purchase history, loyalty and account balances.

Import your customer list into Vend

You’ve worked hard to build your customer database. Easily bring those contacts over to Vend with a simple CSV upload.

Attract new customers and increase revenue with gift cards

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Bring new customers into your store

Help your customers spread the love. Gift cards are the most requested item for birthdays and holidays, and are a great way to get new customers into your store.

Increase your revenue

65% of gift card redeemers spend 38% over the value of their gift card,* and are more likely to buy products at regular price. Take advantage of this opportunity. *CEB Tower Group study, 2014 (USA).

Get set up in a flash

Gift cards are hassle free. Simply enable gift cards in your account, buy cards from our preferred supplier or your regular vendor, or get creative and make your own.

Easily sell & redeem gift cards

Process gift cards using Vend on a web browser or the Vend iPad app.

Available with Pro and Enterprise plans.

Build great customer relationships

Create customer groups

Treat your most valuable customers to regular discounts or targeted promotions. Simply create a VIP customer group and apply special pricing. Use groups to easily manage employee privileges and any wholesale operations.

Centrally manage your customer database

Manage one central customer list for all your outlets, including your ecommerce store. Your customer database and their purchase history will always be in sync no matter where your customers are shopping.

Export your list to your email marketing tool

Export your customer database to your preferred email marketing tool for newsletters and targeted marketing.

Issue store credit to your customers

Keep your customers coming back by issuing store credit instead of refunds or offer them as a goodwill gesture to important customers. Your customers will be able to redeem their store credit balance the next time they’re in your store.

Grow repeat business with your own customer loyalty program

Available with Pro and Enterprise plans.

Build your own custom program

Vend Loyalty is powerful, flexible and easy to use. New customers can automatically be added into the program, or you can incentivize them to join by inviting them to sign up via email.

Earning and redeeming rewards

Customers earn loyalty on every qualifying purchase and can redeem it in the future. Staff can view a customer’s balance at the sell and payment screens and apply that balance during checkout.

Know your top customers

Understand who your most loyal customers are and how they spend. Easily see the total balance of loyalty earned across all your customers.

Reward customer loyalty easily with Vend POS

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Extend the power of Vend with email marketing add-ons

STAY IN TOUCH WITH YOUR CUSTOMERS WITH MAILSYNC

Autosync your Vend POS and ecommerce customer data to your mailing list. MailSync connects Vend to your favourite email tools, including MailChimp, Campaign Monitor, Constant Contact, GetResponse, iContact, or AWeber.

Learn more about add-ons
Tour Reporting Hero1

Grow your retail business with powerful POS Reporting

Take the guesswork out of retail. Whether you’re looking for a high-level view of your business or want to get into the nitty-gritty details, get all the information you need lightning fast.