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Support & Services

24/7 Award-winning POS customer support.

The 2015 American Business Awards Gold Customer Service team is ready to help, wherever you are, whatever you need.

We measure ourselves by your happiness.

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Your happiness counts

We ask customers to rate us every time we help them, and publish those ratings because we hold ourselves to the same high standards you do.

24 7 support
24 7 support

We’re here for you - 24 hours a day, 7 days a week.

Global support

With offices in USA, Canada, Australia, UK and New Zealand, our friendly support team is quick to respond, on every channel.

Email and live chat

Email our helpful team to get assistance with everything from hardware to inventory, to adding a new register and expanding to new locations, or try our live chat and get help on the spot. Both free with all Vend paid subscriptions.

Priority phone support

Skip to the front of the line with priority phone support. Our dedicated team is here anytime you need. Included for free with Multi-Outlet plans, and at US$19 per month for Advanced plans.

Social media

Find us on Twitter, Facebook & LinkedIn, we’ll keep you up to date with the latest news and features, answer any questions, and always reply to your messages.

Self help

Our Help Center has an extensive range of help articles, set up guides, video tutorials, training, and tips & tricks for becoming a better retailer. Available free to all customers.

Make your products work for you
Make your products work for you

Stay ahead of the competition and be the world’s best retailer with Vend U.

Free retail resources

Stay up to date on the latest retail trends and tips for retail success with our free guides, e-books, retail expert webinars and retail blogs.

Vend U on-demand courses

Exclusive to Vend customers, Vend U on-demand courses are designed to help you and your staff ring up more sales, manage operations, and run the world’s best retail. Get the most out of Vend with thousands of dollars worth of interactive courses.

Vend training webinars

Learn about new features and get our experts to answer your questions, live. Our training webinars cover everything from inventory, to ecommerce and reporting, from basic features to more advanced tutorials.

Retailer meet-ups and events

Join one of our thought leadership meet-ups or workshops in your area to catch up with other Vend users, retailers and partners. We’ll buy you a drink, talk some shop and learn from each other.

Learn more about Vend U.

Make your products work for you
Make your products work for you

Professional services: Let us take care of the details while you take care of your business.

Launch services

Take the pain out of migrating from your current POS system and let our team do the heavy lifting to set up your Vend store. Your dedicated Launch Specialist will personalize a launch program tailored to your needs, configure your account, and train your staff to get you set up quickly and easily.

One-on-one training

Increase your team’s productivity by providing them enhanced training. Your dedicated Launch Specialist will tailor a training program for you and your team.


We’ll guide you and your team through the entire process of creating an online store using Vend Ecommerce, and give personalized one-on-one coaching to help you maximize online sales and achieve retail success.

Learn more about Services.
Vend Experts
Vend Experts

Work with a Vend Expert to obtain the hands-on care, training, or custom solution your business needs.

Premium assistance and support

Our experts provide on-site POS installations, account setup, hardware configuration, and ongoing training for you and your staff. Experts can also help you with payments, staffing, accounting, warehousing, add-ons and create custom solutions just for you.

Find a Vend Expert near you

Our worldwide network of Vend partners and hardware suppliers means there is almost always a local expert who can help you in person. View our expert directory and locate a Vend partner near you.

Find a Vend Expert near you.

"Vend is a company completely unburdened by squares, middle management and outsourced call centres. You got a problem? They’ll fix it there and then. Got an idea? They’ll listen and hell, they even offer relationship advice… well, not quite but they’re super rad!"


Sign up for a no-risk 30 day free trial today!

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