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Vend Onboarding & Training Services.

Maximise ROI

Maximise your ROI

Don’t spend time troubleshooting or testing. Reach Vend’s full potential right from the start to improve your operations and bottom line.

Bespoke Service

Enjoy bespoke service

Let us help with the heavy lifting. We can upload your SKUs and configure products to give you the right insights, while also reducing manual labor and human error.

Expert Advice

Access expert advice

Training tailored to your staff and set up. Our coaches are from retail backgrounds, we’ve been in your shoes and know what works to get great results, fast.

Which option is right for you?

Standard

For single-store retailers wanting a hand to set things up.

Get the advice you need to make informed decisions about your setup, so you can do it on your own with confidence.

Contact our team

All these great services:

  • Kick-off to discuss goals and existing processes
  • Tips and advice to get set up so you can do it yourself
  • Quick guided tour of Vend
  • 1,000 SKUs upload
  • Quick data integrity check
  • Wrap-up call to answer remaining questions and give final advice

Most Popular

Enhanced

For single-store retailers with a small team to train.

Save time and effort by letting us do some of the heavy lifting for you and show you how to do the rest, right first time.

Contact our team

Everything in Standard, plus:

  • Configuration of settings, taxes and payment types
  • Tips and advice on how to complete the rest of your setup
  • Training on how to best use Vend for your business
  • 10,000 SKUs upload
  • Customer migration
  • Full data integrity check
  • Help with coordinating the launch of Vend
  • Follow-up session 1 month after launch

Customized

For multi-store and single-store retailers with more complex operations.

Complete a fully-tailored onboarding services. We’ll do all the hard work for you and provide custom training to your team.

Contact our team

Everything in Enhanced, plus:

  • Custom services tailored to your business
  • User setup and user account creation
  • Gift card balances migration
  • Loyalty balances migration
  • Training on how to use CSVs
  • Help with the integration of your add-ons
  • In-depth training of how to use Vend

Standard

For single-store retailers wanting a hand to set things up.

Get the advice you need to make informed decisions about your setup, so you can do it on your own with confidence.

Contact our team

All these great services:

  • Kick-off to discuss goals and existing processes
  • Tips and advice to get set up so you can do it yourself
  • Quick guided tour of Vend
  • 1,000 SKUs upload
  • Quick data integrity check
  • Wrap-up call to answer remaining questions and give final advice

Most Popular

Enhanced

For single-store retailers with a small team to train.

Save time and effort by letting us do some of the heavy lifting for you and show you how to do the rest, right first time.

Contact our team

Everything in Standard, plus:

  • Configuration of settings, taxes and payment types
  • Tips and advice on how to complete the rest of your setup
  • Training on how to best use Vend for your business
  • 10,000 SKUs upload
  • Customer migration
  • Full data integrity check
  • Help with coordinating the launch of Vend
  • Follow-up session 1 month after launch

Customized

For multi-store and single-store retailers with more complex operations.

Complete a fully-tailored onboarding services. We’ll do all the hard work for you and provide custom training to your team.

Contact our team

Everything in Enhanced, plus:

  • Custom services tailored to your business
  • User setup and user account creation
  • Gift card balances migration
  • Loyalty balances migration
  • Training on how to use CSVs
  • Help with the integration of your add-ons
  • In-depth training of how to use Vend

Vend also offers feature training and bespoke packages.

Ecommerce+

We’ll teach you the fundamentals of Vend Ecommerce and provide one-on-one coaching to help you increase online traffic, customers, and sales.

CSV training

Learn how to set up and upload CSV files in Vend so you can ensure your products are displayed correctly and you’re able to generate the inventory reports you need.

Product setup

If you need help with additional products, we can upload those SKUs for you and configure them perfectly for your business.

Custom training

Get a customized training session on any subject pertaining to Vend. Contact us for more details.

Learn more by contacting our team.

Contact our team

“Vend made setting up so easy. They helped us every step of the way to bring our product and customer files across. Someone was always on hand to answer any questions we had.”

James Robertson, Isle of Skye Candle Co., Scotland

Meet the team.

Our experienced team of retail experts will help you get Vend up and running in no time.

Melissa Miledi

Melissa Miledi

Account Manager

Melody Alagraa

Melody Alagraa

Account Manager

Natalie Angus

Natalie Angus

Account Manager

Maria Acle

Maria Acle

Strategic Account Manager

Ajay Ravindran

Ajay Ravindran

Launch Specialist

Amy Elenius

Amy Elenius

Launch Specialist

Jonathan Thompson

Jonathan Thompson

Launch Specialist

Karleen Murrain

Karleen Murrain

Launch Specialist

Get hands-on assistance, with a certified Vend Expert.

If you’d like an extra hand, such as a person to visit you in-store to help with setting up your hardware and system, we can put you in touch with an accredited Vend Expert Partner in your area.

  • Provide extensive hardware setup and system configuration - onsite if required
  • Assist you with connecting Vend to other apps (i.e. Xero, Shopify, Deputy, and more)
  • Develop custom integrations unique to your business
  • Offer ongoing training and support for you and your staff
  • Provide IT services such as Internet or telephone

Contact us and we’ll help you find the right Expert for your retail business.

Contact our team

Contact our team to help you set up for retail success.

Our team can answer your questions and ensure you can make the most out of Vend.

phone(020) 3868-3219

Request a call back

Want us to call you? We’re happy to set up a 15-minute conversation to discuss your needs.






Send an enquiry

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