Tailor & Forge opened a new store quickly and easily with Vend

Watch TAILOR & FORGE'S story
Giftware Icon Home & Gifts

Omnichannel Icon Omnichannel

Location UK United Kingdom
Tf Cut Logo 1

Tailor & Forge is an independent boutique selling products that are locally produced or have a beautiful story behind them.

Multi-channel homeware and gift boutique with one brick and mortar shop and a Shopify ecommerce store.

tailorandforge.com

At a Glance

First physical store set up with no heavy lifting.

Using Vend, Tailor & Forge is able to:

  • Access real-time analytics to make smarter decisions.
  • Sell to the world with Vend’s Shopify integration.
  • Eliminate double-entry, human error, and manual end-of-day reconciliation using integrated payments with Paymentsense.
  • Spend less time on admin and more time growing their business.

The Challenge

After a successful year as an ecommerce-only retailer, Tailor & Forge decided to open their first brick and mortar location. However, to do so they needed to upgrade their retail management solution.

Tailor & Forge owners Scott & Driss wanted a change of pace from the successful design studio they had run for 10 years. With dreams of leaving the corporate world, they bought a motorhome and started a business they could run from anywhere in the world. But after just a year online, plans changed for the pair.

“We were quite keen to start a business that we could essentially run from a laptop anywhere in the world in the RV” says Co-owner Scott Blumson. “So that was the original idea, but then we really fell in love with it. It was being really well received, and we felt we needed to get a brick and mortar store.”

To open their first store, Tailor & Forge needed a system that would integrate with the tools they already had - Shopify for ecommerce, and Xero for accounting. Plus, they wanted to get a better handle on their inventory. “We had stock in our workshop, we had stock in our office, so that was a bit of a problem because we didn’t know what was where” says Scott.

“Once we decided to go with the brick and mortar store, that’s when we definitely needed a dedicated point of sale system.”
Scott Blumsom, Co-owner of Tailor & Forge

The Solution

After searching for a solution that would integrate with Shopify and Xero - Tailor & Forge chose Vend as their POS solution.

An ecosystem of integrations was important, “but also how that individual point of sale software worked, as well as that brand itself” says Scott. “So we were particularly drawn to Vend because it felt like it sat with our brand and that it was new, it was exciting, it was very people-focused.”

Setting up a physical store was a new challenge, but set up and training was a breeze with Vend’s professional services. With a dedicated launch specialist, there was no heavy lifting setting up their new brick and mortar location.

“It’s so simple and easy to use, and the team were just there at the drop of a hat whenever we needed help, especially when it came to opening and launching” says Scott.

To complete their total retail solution, Tailor & Forge chose Paymentsense for integrated payments. Integrated payments were a no-brainer as they cut down time at the register, with the tender amount automatically added to the payment processing device. Meaning no more double-entry, human error, or manual end-of-day reconciliation.

“Vend made the whole process really smooth and easy, so it was a real big tick in terms of that decision-making process.”
Scott Blumsom, Co-owner of Tailor & Forge

Tailor & Forge brings their solution together with the best in retail

The Results

Stress-free inventory management, a smooth customer experience, hours saved on admin and stock taking, the ability to run the business remotely, and smarter product decisions.

Thanks to Vend’s strong inventory management features, keeping track of stock and suppliers couldn’t be easier. “One click or two clicks of the button and you can see everything that you’ve ordered, everything that’s been received” says Scott. “Plus, stocktake is a breeze with the Vend Scanner App.”

Scott and Driss have also been able to maximise profits and efficiency with Vend Reporting, using analytics to make data-backed decisions. Scott says using the reporting features helps them to decide what they should be buying to increase their margins. “The reports just generate such good quantitative information so you can make really informed decisions.”

Vend’s cloud-based platform has enabled Scott and Driss to work remotely and check in on sales even when they’re not in store. “For a geek like me, or a business owner, it’s great to be able to see that really quickly in an instant, from anywhere.”

What’s next for Tailor & Forge? Scott and Driss plan to open a second store this year but “we don’t want it to lose its personality and love” says Scott. “There’s no reason why we couldn’t get someone to run the store day to day, and then we can deal with the operational side of it from a laptop on the road.”

As for whether or not they’d recommend Vend to other retailers? “In my mind, it’s a no-brainer. It just makes life so much easier, in every way possible.”

“For the peace of mind, the comfort, the speed and efficiency that it gives you - in my mind, it’s a no-brainer. It just makes life so much easier, in every way possible. I’d definitely recommend it to other retailers!”
Scott Blumsom, Co-owner of Tailor & Forge

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