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Customer Experience Archive

Fraser Coast Opportunities: Driving Tourism into the Future

Customer Experience , Partners , Success Stories Carrie Lee • September 16, 2015 •
Fraser Coast Opportunities had a big vision for its future. Find our how this not-for-profit worked with Vend …

How to Add Value to the Shopping Experience and Set Yourself Apart from Competitors

Customer Experience , Retail Tips & Trends Francesca Nicasio • September 15, 2015 •
Retailers are now operating in a playing field that’s more challenging than ever. These days, not only are …

How Bike Shops Can Steer Their Way to Modern Retail Success

Customer Experience , Retail Tips & Trends , Sales & Marketing Francesca Nicasio • July 14, 2015 •
Now that consumers can buy just about anything online, brick-and-mortar bicycle shops have seen a big drop in …

3 Ways to Improve Your Customer Experience Strategy

Customer Experience , Retail Tips & Trends Francesca Nicasio • July 2, 2015 •
This is a guest post by Sarah Chambers of Kayako. Follow her for more customer experience tips on Twitter @sarahleeyoga.  …

How Sports & Outdoor Retailers Can Use Education and Expertise to Win over Customers

Customer Experience , Retail Tips & Trends , Sales & Marketing Francesca Nicasio • June 23, 2015 •
The sporting goods space, while lucrative (worth $63 billion in the U.S. as of 2014), is also highly …

How to Adapt to the Changing Habits of Consumers: a Q&A with Stephen Mader of Kantar Retail

Customer Experience , Retail Tips & Trends , Technology & Omnichannel Francesca Nicasio • June 4, 2015 •
The retail landscape is in massive flux. Customers’ buying habits are evolving as new technologies and trends emerge, …

How Traditional Apparel Retailers Can Compete with Fast Fashion

Customer Experience , Retail Tips & Trends , Staffing & Store Management Francesca Nicasio • May 28, 2015 •
Fast fashion has undoubtedly taken the garment world by storm. Over the past several years, retailers such as …

Customer Acquisition Techniques Every Retailer Should Know: A Q&A with Ecommerce Expert Paul Rogers

Customer Experience , Retail Tips & Trends , Sales & Marketing Francesca Nicasio • April 23, 2015 •
Congrats! You just finished setting up your online store. You’ve created winning product pages, put up some killer …

Top 7 Reasons Behind High Ecommerce Bounce Rates (and How to Address Them)

Customer Experience , Retail Tips & Trends , Technology & Omnichannel Francesca Nicasio • April 21, 2015 •
You’ve worked hard to get people to visit your online store, but are you inadvertently sending them packing? …

The Definitive Guide to Creating High Conversion Product Pages Online

Customer Experience , Retail Tips & Trends , Sales & Marketing , Technology & Omnichannel Francesca Nicasio • April 14, 2015 •
It goes without saying that the product page is one of the most important parts of any ecommerce …
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